The database includes 150,000 cases of resolved faults referenced in the field. Through technical interactions with the professional, it guides them through their diagnostics and shares know-how with them from the whole community. Online assistance with repairs helps to develop this business expertise. We are therefore truly able to respond quickly and efficiently to maintenance professionals. In qualitative terms, we get good feedback as 96% of tickets are resolved in less than 45 min*. “Network calls concern both help with using Multi-Diag and assistance with repairing a vehicle. WHAT TRENDS ARE YOU SEEING IN THE USE OF THE DIAGNOSTICS HOTLINE SERVICE BY PROFESSIONALS? With the technical nature of vehicles and manufacturers’ OBD locks, Sylvain DUREY, Hotline and Business Expertise Manager at ACTIA, explains why ACTIA is boosting its online assistance for multi-make repairs. They include independent garage owners of course, but also technicians in major multi-make networks that are Multi-Diag customers such as: Midas, Feu Vert, Euromaster, Autodistribution, ERCS, etc. This community represents around 13,000 customers. This support service is aimed at all customers of Multi-Diag, ACTIA’s multi-make diagnostics and repair tool. ACTIA is boosting the volume capacities of its diagnostics hotline.
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